AI automatically analyzes 100% of your calls, finds why takeaway orders get lost, tracks dessert upsell performance, and helps grow your average ticket without hiring more baristas.
Avg. score
8.4
↑ +0.6
Upsell
34%
↑ +12%
Lost
7
↓ −3
Duration
2:48
↓ −18s
Baristas today
AI insight: Irene T. doesn't offer a dessert with coffee in 68% of calls. Potential extra revenue — $85/month.
The hidden cost of every call
Without analytics, you can't see what's really happening on the line. Here are the most common café problems.
Barista spends two minutes checking a drink's ingredients for allergies
→ The customer gets tired of waiting and hangs up
≈19% of calls end without an order
No dessert or syrup offered with the coffee
→ Lost extra revenue on every order
Average upsell is $0.70–$2 per ticket
Mistake in a takeaway order (size, milk, pickup time)
→ Customer picks up the wrong order and never comes back
1 mistake = a lost regular customer
💡 Even 15 missed dessert upsells a day can cost a café thousands per month.
At an average upsell of $1: 15 × 1 × 30 = $450/month. What if you run three baristas?
How it works
The recording is automatically forwarded via webhook from your phone system
The conversation is converted to text with barista/customer role detection
Scores friendliness, dessert/syrup upsell, and order mistakes
Ready-made insights and recommendations for every barista
What you get
AI scores every call against a clear checklist — greeting, order confirmation, dessert offer, pickup time confirmation.
→ You always know what's happening on every call.
Find out exactly why customers hang up: long wait times, an item not on the menu, an inconvenient pickup time.
→ Cut losses and win customers back.
Track which baristas offer desserts, syrups, and pastries. Compare performance across shifts.
→ Grow your average ticket without changing the menu.
Track call duration during the morning rush and barista workload in real time.
→ Serve more orders per hour without lines forming.
Product
Every metric in one place. Clear for the manager, precise for the owner.
Top barista
Марія К.
8.7/10 today
Upsell rate
38%
+9% this week
Lost orders
5
–3 vs yesterday
Avg. duration
2:41
–5s vs baseline
Upsell leaders
Drop-off reasons
Customer sentiment
72%
Positive
19%
Neutral
9%
Negative
AI insight of the day
Calls between 8–10am have 28% lower dessert upsell. A short briefing for the morning shift is recommended.
Integrations
Setup takes under 10 minutes. No extra hardware, no IT department needed.
ROI calculator
Even +12 upsells/day
For your café that's:
Case study
+14%
Average ticket
+22%
Upsell rate
−17%
Call duration
10 days
Rollout
“We assumed our baristas always offered a dessert with coffee. AI showed it was really happening in just 3 out of 10 calls. Within a month of coaching, our three-shop chain gained an extra $560 in revenue.”
Natalie Cross
Owner, "Zerno" coffee shop chain
😔
Before
Baristas offered a dessert in only 30% of calls. The owner had no idea of the scale of the problem.
🤖
Process
AI analyzed 100% of calls and identified specific shifts and baristas with the lowest upsell rate.
🚀
Result
After a short coaching session, upsell rose to 58%. Average ticket grew +14% in the first month.
FAQ